Shipping policy

Shipping Policy

At Rococo, we are committed to providing a seamless shopping experience for our customers. Below is our shipping policy to help you understand how we handle deliveries.

Processing Time:

  • All orders are processed within 2-3 business days.
  • You will receive a confirmation email once your order has been processed and is ready for shipment.

Shipping Time:

  • After processing, orders are typically shipped within 5-6 business days.
  • Please note that shipping times may vary depending on your location and any potential delays from our shipping partners. We do our best to ensure your order reaches you as quickly as possible.

Shipping Rates:

  • Shipping rates will be calculated at checkout based on your location and the size of your order.
  • Free shipping is available for orders above 2500AED within Dubai.

Delivery Locations:

  • We currently ship to UAE, Egypt, Saudi Arabia
  • If your location is not listed, please contact us at hodawahby@gmail.com to see if we can arrange special delivery for you.

Order Tracking:

  • Once your order has been shipped, you will receive an email with tracking information so you can follow your package’s journey.

Delays and Issues:

  • While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, holidays, or shipping carrier delays may affect shipping times.
  • If your order is delayed beyond the estimated delivery window, please contact us at [contact email] for assistance.

International Shipping:

  • For international orders, shipping times may vary depending on customs procedures in your country. Please be aware that you may be responsible for any customs duties or taxes applicable to your order.

Returns and Exchanges:

  • If for any reason you are not completely satisfied with your purchase, please refer to our Return Policy https://templedurococo.com/policies/refund-policy for information on how to initiate a return or exchange.

Thank you for choosing Rococo for your luxury lampshades. We appreciate your business and are here to assist you with any questions or concerns you may have.